*ID Responder+ Services Limitations
Iris does not guarantee that its intervention on behalf of the Member duly enrolled in the Program will result in a particular outcome or that its efforts on behalf of the Member will lead to a result satisfactory to the Member.
Iris reserves the right, in its sole and exclusive discretion, to refuse to provide any Services to a Member for a cause of action that occurred prior to his or her enrollment in the IDT.
Iris services do not include, and Iris shall not assist the Member with, thefts involving non-US bank accounts.
Iris provides Emergency Cash, Travel Arrangements, Translation, and Lost Wallet Assistance services in all countries of the world. However, Services cannot always be assured if conditions such as war, natural disaster, political instability, or regulatory restriction render assistance Services difficult or impossible to provide. In such instances, Iris reserves the right to suspend, curtail or limit its services in any area in the event of rebellion, riot, military uprising, war, terrorism, labor disturbance, strikes, nuclear accidents, acts of God or refusal of authorities to permit Iris to fully provide Services or inclusion on an economic or trade sanction list (such as, but not limited to the U.S. Department of the Treasury’s Office of Foreign Assets Control List).
Iris shall not be responsible for failure to provide, or for delay in providing Services when such failure or delay is caused by conditions beyond its control, including but not limited to labor disturbance and strike, rebellion, riot, civil commotion, war, terrorism, or uprising, nuclear accidents, natural disasters, acts of God, inclusion on an economic or trade sanction list or where rendering Services is prohibited by local law or regulations or other Force Majeure events.
The Services described in this Exhibit A to the Agreement shall be provided only to Client Members who have been the victim of a personal incident of fraud or identity theft. Iris Services shall not be provided to Client employees unless such Client employee is also a Client Member.
**ScamAssist® Service Limitations
NO SYSTEM USED TO DETECT SCAMMERS, MALWARE OR DANGEROUS ITEMS IS ENTIRELY SUCCESSFUL OR FOOLPROOF. ACCORDINGLY, MEMBERS WHO ACCESS AND USE SCAMASSIST DO SO ENTIRELY AT THE MEMBERS’ OWN RISK. GENERALI GLOBAL ASSISTANCE, INC. DBA IRIS® POWERED BY GENERALI (“IRIS”) SCAMASSIST SERVICES ARE PROVIDED TO MEMBERS ON AN “AS IS” AND “AS AVAILABLE” BASIS. WITHOUT LIMITING THE FOREGOING, IRIS AND ITS AFFILIATES, AGENTS, PARTNERS, AND SUBSIDIARIES DISCLAIM TO THE MAXIMUM EXTENT ALLOWED BY LAW ANY WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT IN CONNECTION WITH SCAMASSIST.
By asking us to evaluate a contact, offer or solicitation through ScamAssist, you agree: 1) that ScamAssist helps to determine whether an offer or solicitation is legitimate or poses an apparent threat, but it may not necessarily detect all threats; 2) that Iris is not responsible or liable for the availability, accuracy, or effectiveness of the techniques, products, tools, or resources used by Iris in its ScamAssist service; 3) that any references or links to websites or resources that Iris may send to you in response to your case do not imply any endorsement by Iris of the content, products, or services of such websites or resources; 4) that by using ScamAssist, you understand that Iris cannot and does not guarantee the safety of items checked using ScamAssist; and 5) that you assume all responsibility and risk arising from using, “clicking on," responding to, or otherwise engaging with any offer or solicitation that you may receive.
