Privacy Policy

Your privacy and trust are important to us. This Privacy Policy explains how Forrest T. Jones & Company, Inc.® (“FTJ” “we”, “us” or “our”) collects, uses, shares, discloses, and protects your personal information you may provide on this website, txcpainsure.org, and related pages (“website”). It also provides information about your rights and choices with respect to your personal information, and how you can contact us if you have questions or requests. This Privacy Policy, together with the Terms of Use posted on this website, sets forth the general rules and policies governing your use of this website. Depending on your activities when visiting this website, you may be required to agree to additional terms and conditions.

CHANGES AND MODIFICATIONS TO THIS PRIVACY POLICY

We keep this Privacy Policy posted on this website and you should review it frequently, as it may change from time to time without notice. Any changes will be effective immediately upon the posting of the revised Privacy Policy. WHEN YOU ACCESS this website, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, OR TO ANY CHANGES WE MAY SUBSEQUENTLY MAKE, IMMEDIATELY STOP ACCESSING this website.

INFORMATION WE COLLECT

We want you to know what personal information we may collect about you. Some examples of the personal information we may collect about you include:

Contact information including your name, address, email address, telephone number
Your password, if you create an account
Demographic information, such as your age and date of birth, sex and/or gender
Driver’s license information or social security number

Personally Identifiable Information. Any information that may be used to specifically identify or contact you, such as your name, address, e-mail address, phone number, etc. As a general policy, to facilitate the use of this website content, you must provide personally identifiable information when registering.

Non-Personal Information. Any information that does not personally identify you. Non-personal information can include certain personally identifiable information that has been de-identified; that is, information that has been rendered anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your personally identifiable information.

We provide services for persons who are at least 18 years of age or have otherwise reached the age of majority. We do not intentionally collect minors’ personal information.

HOW WE USE INFORMATION COLLECTED

We may use your personal information for performance of our services, and for other purposes as permitted by law. Some examples include:

Provide administration of insurance coverage marketed and/or administered by FTJ and/our affiliates;
Verifying your identity;
Contacting you when necessary to respond to your request and inquiries;
Providing promotional information;
Detecting and preventing fraud, suspicious claims, and other illegal activities;
Communicating with you regarding services provided;
Analyzing website traffic, understanding customer needs and trends, carrying out targeted promotional activities, and improving our services; and
Fulfilling legal and regulatory requirements.
Exercising and defending our legal rights and positions;
Managing risk and securing our systems, assets, infrastructure, and premises;
Responding to law enforcement requests and as required by applicable law, court order, or governmental regulations;
Fulfilling contractual obligations;
Ensuring the safety and security of users, general public, staff, assets, and resources, which may include, but are not limited to, physical and virtual access controls and access rights management; supervisory controls and other monitoring and reviews, as allowed by law; and emergency and business continuity management; and
As otherwise required by federal or state law.

OTHER USES

IP Addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers automatically identify your computer by its IP address. When visitors request pages from this website, our servers typically log their IP addresses. We collect IP addresses for purposes of system administration, to report non-personal aggregate information to others, and to track the use of this website. We reserve the right to use IP addresses and any personally identifiable information to identify a visitor when we feel it is necessary to enforce compliance with this website’s rules or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, this website, or other users; or (d) in an emergency to protect the health and safety of this website's users or the general public.

Cookies. "Cookies" are small text files from a website that are stored on your hard drive. These text files make using this website more convenient by, among other things, saving your passwords and preferences for you. Cookies themselves do not typically contain any personally identifiable information. We may analyze the information derived from these cookies and match this information with data provided by you or another party.

If you are concerned about the storage and use of cookies, you may be able to direct your internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive through your internet browser or other programs. Please note, however, that some parts of this website will not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

Email Communications. If you send us an email with questions or comments, we may use your personally identifiable information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information, such as passwords, social security numbers, or bank account information, to us by email unless the email is encrypted. However, aside from our reply to such an email, it is not our standard practice to send you an email (which will be encrypted) unless you request a particular service or sign up for a feature that involves email communications , it relates to purchases you have made with us (e.g., product updates, customer support, etc.), we are sending you information about our other services, or you consented to being contacted by email for a particular purpose. In certain instances, we may provide you with the option to set your preferences for receiving email communications from us; that is, agree to some communications but not others.

HOW WE SHARE INFORMATION COLLECTED

We may share your information with:

Our third-party vendors performing functions on our behalf (or on behalf of our affiliated companies) e.g., vendors that process credit card payments, and other companies who provide us marketing or promotional assistance, analyze our data, assist us with customer service, etc.
Within our corporate family: We may share information with our affiliates, to the extent permitted by law.
Third parties for legal proceedings or to prevent harm: We may share your information as required by law, to comply with legal process, to protect our legal rights, to protect the safety or security of a person, or to protect against fraud, criminal acts, or misconduct. We reserve the right to disclose any personally identifiable information or non-personal information about you if we are required to do so by law, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, this website, or other users; or (d) in an emergency to protect the health and safety of this website's users or the general public.

Third party vendors to whom we disclose information are required by law and/or contractual requirements to keep your personal information confidential and secure. These parties may not use or disclose it except as reasonably necessary to provide services on our behalf or as permitted by applicable law.

We do not rent or sell your personally identifiable information to any third parties.

YOUR RIGHTS AND OBLIGATIONS WITH RESPECT TO YOUR INFORMATION

Accessing and Correcting Your Information. Keeping your information accurate and up-to-date is very important. Inaccurate or incomplete information could impair our ability to deliver relevant services to you. Please let us know about any necessary changes to your personal information by using the "Contact Us" feature of this Site.

Securing Your Own Information. You likewise should take measures to protect personal information, including the maintenance of any username and password in a confidential manner, and restricting system access to those who may need such access on your behalf.

HOW WE STORE AND DELETE INFORMATION

We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing, complying with legal and regulatory obligations (e.g. audit, accounting, statutory and company retention terms), handling disputes, and for the establishment, exercise or defense of legal claims.

KEEPING YOUR INFORMATION SECURE

We restrict access to your personally identifiable information to only those employees of ours, our affiliates, and third-party vendors who reasonably need it to provide products and/or services. We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the information under our control.

LINKS TO THIRD-PARTY SITES

This website may link to or contain links to other third-party websites that we do not control or maintain. We are not responsible for the privacy practices employed by any third-party website. Be careful of disclosing any of your personally identifiable information when leaving this website. We encourage you to be aware when you leave this website and to read the privacy statements of each and every website that collects personally identifiable information.

You may contact us as provided below if: (a) you have questions or comments about our Privacy Policy; (b) wish to make corrections to any personal information you have provided; or (c) want to opt-out from receiving future promotional correspondence, including emails, from us or our affiliated companies.

Privacy Office
Forrest T. Jones & Company
3130 Broadway
Kansas City, MO 64111
Phone: 800-821-7303
Email: Compliance@ftj.com

We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits, features and services offered on or through this website.

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